Booking Terms & Conditions

All bookings made through this site are confirmed, subject to any conditions highlighted during the booking process. At the completion of the booking process you are presented with a printable booking receipt, with one or more booking reference numbers. These reference numbers should be retained by you and quoted in any future correspondence with Vicky’s Keys. Changes to bookings cannot be made through this website, and must be made directly with Vicky’s Keys. Changes to bookings cannot be guaranteed, are at the discretion of the hostel manager and are subject to availability. You can book for up to 4 people using vickyskeys.com. For groups of 11 or more people, you must select Group Booking or contact us direct (contact details). Please note: multiple bookings for up to 11 people to achieve your group number will be rejected.

Payments

The payment you make on this website comprises a deposit for the cost of your entire booking. The deposit amount are charged via Credit Card or Paypal.com or through the Banking digital instant payment method immediately and receive the payment status “RESERVED”. If charge through Credit Card, then funds are NOT transferred to our bank account as yet. Only upon definite check-in then the “Reserved” status will turn into the “Paid” status, and only then funds will be transferred to our bank account.

In the event you require to make a down payment we then accept at least 50% as a down payment. You are required to pay the remaining balance 10 working days maximum prior to Check-In. Or in case of an exception 50% in local currency on arrival at Vicky’s Keys. For each booking payment is settled in the currency selected, and at the value quoted at the time of booking. No further charges are made by this website relating to your payment transaction or currency charges. However you may incur additional currency conversion charges from your bank or credit card company.

Cancellations

Bookings made on this website can be cancelled by contacting Vicky’s Keys directly. Cancellations can be made on this website at any time in advance of arrival date. The following conditions apply to cancellations received on this website / at Vicky’s Keys:

–    More than 24 hours in advance of arrival time: A charge equivalent to the balance of your first night’s stay applies which is considered as a booking deposit. This is to cover administrative and bank processing costs, and if applicable the balance will be refunded.

–    Within 24 hours of arrival time: A charge equivalent to the balance of your first night’s stay applies which is considered as a booking deposit. This is to cover administrative and bank processing costs, and if applicable the balance will be refunded.

–    No show / no cancellation received: A charge equivalent to the balance and or complete stay applies whenever paid upfront.

For the purposes of calculating cancellation charges, arrival time at your destination hostel is considered as 18:00hrs (6:00 PM) local time. This applies to cancellations only, not to late arrivals. All cancellation charges are made by Vicky’s Keys to the same card number and or digital payment method provided for your booking.

Refunds

In case a deposit is made, the booking deposit amount is non-refundable. No refunds will therefore be issued.

Meaningful Travel Packages (7-Day Programs)

The following terms apply specifically to our 7-day Meaningful Travel experience packages (Master Caribbean Farming, Caribbean Culinary Journey, Corporate Team Retreat, and Roots Revival). For standard hostel bookings, please refer to the general booking terms above.

Booking Confirmation

A non-refundable deposit is required to confirm your reservation for any 7-day program. Your booking is confirmed upon receipt of deposit and booking confirmation email.

Participant Requirements

• Participants must be at least 18 years old
• Basic physical fitness is required for hands-on farm activities
• Participants must inform staff of any medical conditions or dietary restrictions before the program begins

Program Fees & Payment

• Full payment of program fees is due 30 days before the program start date
• Payments can be made via credit card, PayPal, or bank transfer
• All fees are quoted in USD and are per person

Cancellation Policy for 7-Day Programs

Please note: 7-day program cancellations differ from standard hostel booking cancellations.

• Cancellations made 31+ days before program start: Eligible for partial refund minus the non-refundable deposit
• Cancellations made within 30 days of program start: Non-refundable
• No show / no cancellation received: Full program fee applies with no refund

Health and Safety

• Participants must adhere to all health and safety guidelines provided by Vicky’s Keys staff
• Any medical conditions, allergies, or dietary restrictions must be disclosed at time of booking
• Participants engage in farm activities at their own risk

Itinerary Changes

Vicky’s Keys reserves the right to make changes to the program itinerary due to:

• Unforeseen circumstances
• Weather conditions
• Community events or scheduling conflicts
• Health and safety concerns

We will make every effort to provide comparable alternative activities when changes are necessary.

Code of Conduct

• Participants are expected to behave respectfully and responsibly throughout the program
• Respect for staff, fellow participants, community members, and local customs is required
• Any disruptive, disrespectful, or unsafe behavior may result in immediate removal from the program without refund

Accommodations

• Accommodations are provided as specified in the program package description
• Room assignments are made by Vicky’s Keys management
• Requests for room changes or upgrades are subject to availability and may incur additional charges
• Shared accommodations are standard; private room requests must be made in advance

Transportation

• Airport and/or harbour transportation to and from Vicky’s Keys is included for program start and end dates only
• Transportation during the program for scheduled activities is included
• Participants arriving early or staying late are responsible for their own transportation arrangements
• Participants are responsible for transportation during free time or personal excursions

Travel Insurance

Participants are strongly encouraged to purchase comprehensive travel insurance that covers:

• Trip cancellations and interruptions
• Medical emergencies and evacuation
• Lost or delayed baggage
• Other unforeseen events

Vicky’s Keys is not responsible for costs incurred due to travel delays, cancellations, or emergencies.

Community Engagement

• Participants are encouraged to actively engage in community activities
• Respect for local customs, traditions, and cultural practices is expected
• Photography of community members requires permission
• Participants represent Vicky’s Keys in the community and should conduct themselves accordingly

Extended Stay

If you wish to extend your stay before or after completing the 7-day program:

• Requests must be made in advance and are subject to availability
• You may need to relocate to a different lodging unit (see Vicky’s Keys Room List)
• Extended stay rates differ from program rates
• Standard hostel booking terms apply to extended stay periods
• All facility access and services are subject to standard policy guidelines

Liability

• Participants engage in all program activities at their own risk
• Vicky’s Keys is not liable for personal injury, illness, or loss of personal property
• Participants are responsible for their own health, safety, and travel insurance
• By participating, you acknowledge the physical nature of agricultural activities

Program Completion

• Certificates of completion are awarded to participants who complete the full 7-day program
• Partial participation does not qualify for certification or refunds
• Participants who are removed due to code of conduct violations forfeit certification

These conditions aim to ensure a smooth, safe, and enjoyable experience for all participants while maintaining transparency and accountability.