Privacy Policy

Last Updated: May 23, 2025

At Caribbean Impact Market (CIM), we’re committed to protecting your privacy while creating a sustainable marketplace that connects Caribbean businesses and consumers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

1. Information We Collect

1.1 Personal Information

  • Account Information: Name, email address, phone number, shipping/billing addresses
  • Profile Information: Profile pictures, business details, preferences
  • Transaction Information: Purchase history, payment details, order fulfillment data
  • Communication Data: Customer service interactions, survey responses

1.2 Automatically Collected Information

  • Usage Data: Browsing patterns, product interactions, search queries
  • Device Information: IP address, browser type, device type, operating system
  • Location Data: General location based on IP address or precise location if permitted
  • Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies

1.3 CARET Token Transactions

  • Wallet Information: Public wallet addresses
  • Transaction History: CARET token purchases, transfers, and usage
  • KYC/AML Verification: Identity verification documents when required for token purchases

2. How We Use Your Information

2.1 Core Business Purposes

  • Process transactions and fulfill orders
  • Manage your account and provide customer support
  • Facilitate vendor-buyer communications
  • Process CARET token transactions

2.2 Improvement and Personalization

  • Enhance and personalize your shopping experience
  • Develop new products, services, and features
  • Analyze marketplace trends and performance
  • Measure the effectiveness of our sustainability initiatives

2.3 Communications

  • Send transactional emails and order updates
  • Provide information about products, services, and promotions
  • Share sustainability impact reports and community updates
  • Respond to your inquiries and requests

3. Information Sharing and Disclosure

3.1 With Your Consent

We share information when you direct us to do so, such as when connecting with vendors.

3.2 With Vendors and Service Providers

  • Marketplace Vendors: To fulfill orders and process returns
  • Payment Processors: To process transactions
  • Logistics Partners: For order fulfillment and delivery
  • Technology Providers: For hosting, maintenance, and analytics

3.3 For Legal Reasons

  • To comply with applicable laws and regulations
  • To respond to lawful requests from public authorities
  • To protect our rights, privacy, safety, or property
  • To detect and prevent fraud or security issues

3.4 Business Transfers

If CIM is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. CARET Token Privacy Considerations

4.1 Blockchain Transparency

CARET transactions on the blockchain are publicly visible. While wallet addresses don’t directly identify you, transaction patterns may potentially be linked to your identity.

4.2 KYC/AML Compliance

We implement Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures for CARET token purchases in compliance with international regulations.

4.3 Secure Storage

We implement robust security measures to protect KYC documentation and sensitive financial information.

5. Your Rights and Choices

5.1 Account Information

You can access, update, or delete your account information through your CIM account settings.

5.2 Communication Preferences

You can opt out of marketing communications while continuing to receive transactional emails.

5.3 Cookies and Tracking

You can manage cookie preferences through your browser settings. We honor “Do Not Track” signals when technically feasible.

5.4 Data Subject Rights

Depending on your location, you may have rights to:

  • Access your personal information
  • Correct inaccurate data
  • Delete your personal information
  • Restrict or object to certain processing
  • Data portability
  • Withdraw consent

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption, access controls, and regular security assessments.

7. International Data Transfers

As a marketplace serving the Caribbean region, your information may be transferred to and processed in different countries. We ensure appropriate safeguards are in place for these transfers.

8. Children’s Privacy

CIM is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. However, we recognize that legal definitions of “children” vary across the 28 Caribbean dependencies we serve.

In jurisdictions where the age of majority or digital consent is higher than 16, we comply with those local requirements. Users under the applicable legal age in their jurisdiction must have parental or guardian consent to use our services.

If we learn we have collected personal information from a child without appropriate parental consent, we will take steps to delete that information. Parents or guardians who believe we might have collected information from a child can contact us.  

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through the CIM website or by email.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: info@caribimpact.market
Address: Stuifweg 68, 1794HC Oosterend, Texel, Netherlands
WhatsApp Phone: +31 (0) 85 0041137

11. Whistleblower Protection

We have established policies to protect individuals who report potential misconduct or violations related to privacy or data protection. Reports can be made confidentially through our secure reporting channel.

By using Caribbean Impact Market, you acknowledge that you have read and understood this Privacy Policy.

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