Help Center

Welcome to the Caribbean Impact Market Help Center. We’re here to support you with everything you need to buy, sell, and engage with our marketplace community across 28 Caribbean dependencies.

Caribbean Impact Market is the region’s first integrated B2B and B2C digital marketplace connecting businesses and consumers across 28 Caribbean dependencies. Our mission is to empower Caribbean entrepreneurs and promote sustainable regional trade.

How to Create an Account

Click “Register” in the top menu
Choose account type: Customer or Vendor
Fill in your information (name, email, location)
Verify your email address
Complete your profile

No fees to join! Creating a customer account is completely free, and vendors pay zero listing fees.

Navigating the Marketplace

Browse by Category: Explore our 20+ product categories from Local Food & Agriculture to Caribbean Crafts & Art
Search: Use the search bar to find specific products or vendors
Filter by Island: Shop from vendors in specific Caribbean dependencies
Featured Vendors: Discover trusted sellers in our Marketplace section

For Buyers

How to Place an Order

Browse products and add items to your cart
Review your cart and proceed to checkout
Enter shipping address
Select payment method (credit card, PayPal, or CARET tokens)
Review order details and confirm purchase
Receive order confirmation via email

Payment Methods

We accept payments in all Caribbean currencies: – Caribbean Guilders (XCG) – Curaçao, Sint Maarten – East Caribbean Dollar (XCD) – Eastern Caribbean territories – Aruban Florin (AWG) – Aruba – US Dollar (USD) – Multiple territories – Euro (EUR) – French Caribbean – Other regional currencies: JMD, TTD, BBD, BSD, KYD, BMD, DOP, HTG – Digital currency: CARET tokens

Payment methods: Credit cards, debit cards, PayPal, Revolut, Skrill

All payments are processed securely through CIMpay, our integrated payment solution.

Tracking Your Order

Log into your account
Go to “Order History”
Click on your order number
View tracking information (when provided by vendor)

You’ll also receive tracking updates via email when available.

Returns & Refunds

Return policies are set by individual vendors. To initiate a return:

Contact the vendor through our messaging system within the return window
Explain your reason and provide photos if needed
Follow vendor’s return instructions
Receive refund once vendor confirms receipt

Need help? If a vendor doesn’t respond within 48 hours, contact our support team.

Leaving Reviews

Help other buyers by sharing your experience: – Rate products (1-5 stars) – Write detailed reviews – Upload photos of your purchase – Reviews appear on product pages after verification

For Vendors

How to Become a Vendor

Visit “Sell on CIM” page
Complete vendor registration form
Provide business information and verification documents
Set up your vendor profile
Start listing products

Zero entry barriers! No membership fees, no listing fees—just a simple 5% commission on sales.

Commission Structure

3% platform fee
2% innovation fee
Total: 5% per transaction

No hidden costs. No monthly fees.

Managing Your Store

Access your Vendor Dashboard to: – Add and edit product listings – Manage inventory – Process orders – Communicate with customers – Track sales and payments – Update shipping settings

Getting Paid

Payments processed within 5-7 business days after delivery confirmation
Funds deposited to your registered bank account or CARET wallet
View payment history in your dashboard
Download invoices and reports

Shipping Management

Vendors currently manage their own shipping arrangements: – Choose your preferred local shipping company – Set your own shipping rates – Provide tracking information to buyers – Handle packaging and fulfillment

Tip: Offer multiple shipping options to attract more buyers.

Customer Service Best Practices

Respond to inquiries within 48 hours
Provide accurate product descriptions and photos
Ship orders promptly
Communicate proactively about delays
Honor your stated return policy
Maintain professional communication

Payments & Security

CIMpay

CIMpay is our secure payment solution designed for Caribbean commerce. Features include: – Multi-currency support (XCG, USD, EUR, XCD, AWG, JMD, TTD, BBD, BSD, KYD, BMD, DOP, HTG, and CARET) – Bank-level encryption – PCI DSS compliance – Multi-factor authentication – Fraud protection

CARET Token

CARET is our Caribbean Eco Token (ERC-20) supporting sustainable development: – Use for marketplace purchases – Earn through Eco Shares program – Support SDG-aligned projects – Access exclusive discounts

Learn more: Visit our Investment Opportunities page

Payment Security

Your security is our priority: – We never store complete payment card information – All transactions are encrypted – Secure checkout process – Regular security audits – GDPR and KYC/AML compliant

Reporting Fraud

If you suspect fraudulent activity: 1. Do not complete the transaction 2. Report immediately to support@caribimpact.market 3. Provide order details and screenshots 4. Our team will investigate within 24 hours

Shipping & Returns

How Shipping Works

Individual vendors manage their own shipping arrangements. This means: – Shipping rates vary by vendor – Delivery times depend on vendor’s location and shipping method – Tracking availability varies – Each vendor sets their own policies

Typical Delivery Times

Inter-Island (Caribbean): 3-7 business days
International: 7-21 business days

Times vary by vendor and destination

Return Process

Check vendor’s return policy (displayed on product page)
Contact vendor within return window (typically 14 days)
Follow vendor’s return instructions
Ship item back in original condition
Receive refund after vendor inspection

Non-Returnable Items

Most vendors don’t accept returns on: – Perishable goods – Custom/personalized items – Digital products – Gift cards – Intimate items

Account Management

Updating Your Profile

Log into your account
Click “My Account” or profile icon
Select “Edit Profile”
Update information (name, email, phone, address)
Save changes

Changing Your Password

Go to “Account Settings”
Click “Change Password”
Enter current password
Enter new password (minimum 8 characters)
Confirm new password

Email Preferences

Manage your email notifications: – Order confirmations – Shipping updates – Promotional emails (25% newsletter discount!) – Vendor messages – Account security alerts

Closing Your Account

To close your account: 1. Complete all pending orders 2. Resolve any open disputes 3. Contact support@caribimpact.market 4. Request account closure 5. Confirm via email

Note: Vendors must settle all payments before closing accounts

Technical Support

Common Issues

Can’t log in? – Click “Forgot Password” to reset – Check your email for reset link – Clear browser cache and cookies – Try a different browser

Payment declined? – Verify card details are correct – Check with your bank for restrictions – Ensure sufficient funds – Try alternative payment method

Product images not loading? – Check your internet connection – Refresh the page – Clear browser cache – Try a different device

Can’t upload product photos? – Check file size (max 5MB per image) – Use supported formats (JPG, PNG, GIF) – Compress large images – Try uploading one at a time

FAQs – Frequently asked questions
Shipping & Returns Policy – Detailed policies
Privacy Policy – How we protect your data
Terms & Conditions – Marketplace rules and guidelines

Community

Caribbean Impact Village – Volunteer opportunities
CARET Token – Learn about our eco token
Eco Shares Program – Investment opportunities
Events Calendar – Upcoming workshops and events

For Businesses

Become a Vendor – Start selling on CIM
Business Services – Cross-border trade solutions
Sustainability Certification – Get certified

Still Need Help?

Can’t find what you’re looking for? Our support team is here to help!

Contact us at support@caribimpact.market or WhatsApp +31 (0) 85 0041137

Last Updated: November 13, 2025

Caribbean Impact Market – Buy Local. Buy Regional. Build Caribbean!

Caribbean Impact Market – Buy Local. Buy Regional. Build Caribbean!

Help Center

Your Recently Viewed /Products

Main Menu